Open now · 24/7 emergency response · An owner answersFL Licensed Mold Remediator #MRSR3184 · IICRC Certified Firm #70214888(239) 310-2638
24/7 emergency response · Fort Myers, FL

Warehouse & Industrial Restoration in Fort Myers, FL

Serving Lee County, Collier County, Bonita Springs, and Lehigh Acres, FL When a TPO membrane fails over 80,000 square feet of inventory, an ESFR system dumps thousands of gallons over palletized rack storage during a forklift battery fire, or condensation on a steel roof deck turns into a mold problem across a mezzanine office — the response has to match the scale of the facility and keep the shipping floor moving. Call Nino or Gavin now. (239) 310-2638 Get An Estimate

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Why Do Warehouses and Distribution Centers Require a Different Restoration Approach?

A warehouse or distribution center is not a large office building. The structural profile, the fuel loads, and the operational constraints are categorically different from any other commercial property type, and those differences shape everything about how a loss gets mitigated, documented, and restored.

Volume is the first variable. A 40-foot clear-height distribution center with 100,000 square feet of floor plate contains an enormous quantity of air that must be managed during structural drying. Psychrometric calculations for a large industrial space factor in the height of the air column, the surface area and moisture content of the concrete slab, and whatever HVAC capacity the building can contribute to or obstruct in the drying effort. None of those variables exist on a residential water loss, and a crew that arrives at a warehouse with residential-scale LGR dehumidifiers will generate drying logs that do not hold up to carrier scrutiny on a large-loss claim. The equipment choice is the foundation of the entire drying strategy.

The construction type introduces a second layer of complexity. Metal building skins, exposed steel roof decks, and concrete slabs create a thermal environment where condensation forms on cool metal surfaces even without active water intrusion. Southwest Florida summers, where outdoor dew points regularly hold above 70°F for months at a time, push moisture into any space with inadequate vapor control. That condensation coats racking uprights, settles on the tops of cardboard cartons, and seeds mold on the organic material it contacts — without a single drop of rain penetrating the roof membrane.

The inventory dimension has no residential parallel. Palletized goods, bulk materials, and product in process represent your customer’s property as much as your own. When water, smoke, or mold contacts those goods, the question becomes simultaneously a restoration question and a carrier documentation question. That documentation begins at the moment of first contact, not after the equipment is staged and the scope is understood.

Finally, most warehouses and distribution centers cannot absorb a full shutdown. Distribution schedules, carrier booking windows, and customer SLAs do not pause because the roof failed. The restoration strategy has to accommodate partial operations from hour one: zoned containment, overnight drying shifts, and equipment placement that keeps dock doors and forklifts moving throughout the project.

What we usually walk into

Water damage hides

  • 01It looked dry on the surface, so everyone assumed it was fine
  • 02Wet insulation sitting inside a wall nobody opened
  • 03An adjuster asking for daily moisture logs that were never kept
  • 04A musty smell three weeks after the leak itself was fixed

Any of these sound familiar? That is the call to make now, not after it spreads. Call (239) 310-2638

How Does Water Get Into a Fort Myers Warehouse or Distribution Center?

Water reaches industrial facilities through failure modes specific to this building type. Each entry path carries a different risk profile for the inventory and structure it contacts, and each demands a response calibrated to the volume, category, and drying constraints of the space. A warehouse water damage company that specializes in industrial properties reads those entry modes from the first hour on site because the mitigation strategy for a riser failure differs significantly from one triggered by a roof membrane breach.

Flat and TPO roof membrane failures. The majority of warehouses and distribution centers in Fort Myers and across Lee County are built with low-slope roofs covered by TPO or EPDM membranes. These membranes perform well when maintained, but they are vulnerable to ponding after heavy rainfall. Southwest Florida receives an average of 53 inches of rain annually, most of it concentrated in the June through September rainy season, and a single overnight storm can push four to six inches onto a roof with a partially blocked drain or degraded lap-joint seams. When a drain backs up and ponded water exceeds membrane design capacity, water penetrates through seam failures, around HVAC and pipe penetrations, and at any point where UV degradation has compromised the surface film. The dangerous characteristic of this failure mode in a warehouse is the lateral travel: water entering through a center-roof penetration may migrate along the deck underside before dripping to the floor 60 or more feet from the breach point. The visible wet spot on the slab is consistently smaller than the saturated zone above it, which means the actual affected footprint only becomes clear after moisture mapping with thermal imaging and penetrating meters, not after looking at what’s wet on the floor.

Sprinkler riser and mechanical system failures. Warehouses carry large-diameter wet sprinkler systems, and in many modern distribution facilities, ESFR systems designed to deliver 25 or more gallons per minute per head. A vehicle striking a riser pipe, a failed coupling in a building that has settled, or any mechanical fault on the system can release significant volume before the control valve is isolated. A single open head running for ten minutes discharges 250 gallons on a standard wet system. A riser failure is measured in thousands of gallons. That volume moves across the concrete slab, under palletized goods, and into racking base plates within minutes. Concrete slab moisture under epoxy coatings or near dock leveler pits persists for weeks without visible surface indication unless tracked with penetrating meters. Our large-loss water damage mitigation response for industrial properties begins with truck-mount extraction at scale, followed by a systematic slab moisture survey to map the actual drying scope rather than the visible wet area.

Dock-door and grade-level intrusion during SWFL storm events. Grade-level loading facilities are exposed at the threshold. During the sustained rain bands that precede and follow SWFL tropical systems, water accumulates in industrial park parking lots and channels toward the lowest grade points: dock thresholds, loading bay floors, and anywhere weather stripping has failed or is missing entirely. Low-lying industrial parks in Fort Myers, including sections off Alico Road and Metro Parkway, experienced exactly this pattern during Hurricane Ian’s outer rain bands before landfall, with sheet water entering dock areas and contacting the first rows of racking, floor scales, and battery charging equipment along the dock wall. For hurricane and storm surge scenarios specific to industrial parks in Lee and Collier counties, our commercial storm damage response covers the full triage and extraction process.

Drying a 40-foot clear-height space: why equipment scale matters. The physics of drying a warehouse diverge sharply from residential or light commercial work. Managing GPP — grains of moisture per pound of air — across a 100,000-square-foot building with 30-foot average clear height means working with air volumes that exceed three million cubic feet. Achieving adequate air changes across that volume requires industrial-grade desiccant dehumidifiers ducted to work in series with high-CFM axial fans driving circulation. Desiccant units outperform refrigerant dehumidifiers in this environment because they maintain efficiency across the wide temperature swings that occur when dock doors open and close throughout a workday. Those swings cause refrigerant units to cycle inefficiently. A bank of residential LGR units addresses less than 10% of the air volume problem in a standard warehouse bay. Equipment type, placement, and the CFM-to-volume ratio are what make drying logs defensible to a carrier on a large-loss industrial claim. We size and stage industrial drying systems based on the specific cubic footage, slab area, and HVAC capacity of the building, not on a residential model scaled up.

IICRC Certified FirmCompany #70214888
FL Mold RemediatorLicence #MRSR3184
Owner operatedNino and Gavin run every job
Open 24/7An owner answers the phone
Water moving through your walls right now?Free inspection and a written estimate before any work starts.

What Makes Fire and Smoke Losses at Lee County Industrial Facilities More Complex?

Warehouse fires have specific ignition patterns that differ from every other commercial property type, and the fire loss almost always includes a substantial water component once the suppression system activates. Understanding that relationship is the starting point for any distribution center fire damage contractor arriving on an industrial loss.

Forklift and lithium-ion battery charging stations. Electric forklift adoption has accelerated across the distribution and light-manufacturing sectors over the past decade as operators shift away from propane and diesel. Lithium-ion battery packs carry a thermal runaway risk during charging: a cell failure generates intense heat and toxic off-gases that conventional dry chemical suppression systems were not engineered to extinguish, because the internal electrochemistry continues generating heat even after external flames are knocked down. Reignition is a documented risk. Charging stations located near dock walls, in staging bays, or adjacent to cardboard baler areas combine an active ignition source with high nearby fuel loads in a configuration that fire loss control engineers treat as elevated risk. Lead-acid forklift batteries, still common in older fleets, present hydrogen gas accumulation during charging in enclosed or inadequately ventilated charging rooms. A static spark or any ignition source in that environment is sufficient. Both battery chemistries are growing ignition sources in industrial occupancies, and their presence in the facility is a factor in pre-loss planning as much as in post-loss response.

Racking fires and the vertical fuel problem. Cardboard cartons, plastic stretch wrap, and palletized goods stacked in selective or double-deep pallet rack from floor to 35 feet create a continuous fuel column. A rack storage fire climbing that column accelerates as it consumes more surface area (heat output rises exponentially) and reaches the underside of the steel roof deck in a fraction of the time a comparable floor-level fire would require. ESFR systems are engineered for exactly this scenario, but their activation carries a direct cost: a single ESFR head delivers 25 to 100 gallons per minute at design pressure, and a rack fire event may activate 10 to 20 heads before suppression control is achieved. At those flow rates, the first 15 minutes of suppression can discharge 15,000 gallons or more over the affected rack sections and product below. The fire loss is simultaneously a Category 1 water loss of large scope, and both require concurrent response. Waiting to address water extraction until after fire cause-and-origin investigation is complete allows secondary damage to begin in areas that had no fire exposure at all.

Our commercial fire and smoke restoration response for industrial facilities runs water extraction concurrent with fire scope assessment. Moisture left standing in a post-fire environment accelerates smoke odor penetration into porous structural materials (concrete block, wood framing, ceiling tile, ductwork insulation) and restarts the secondary damage clock in areas that are already the most difficult to fully restore.

Smoke and soot migration across an open building volume. A warehouse fire that is contained to one rack section or one bay still produces smoke that travels the full building through the HVAC system, along the underside of the roof deck, and across the open floor plate. Soot — the particulate fraction of smoke — settles on every horizontal surface: the tops of rack sections, product packaging in adjacent bays, the interior of ductwork, mechanical equipment, and the underside of roof structural members. Smoke odor compounds penetrate cardboard packaging, plastic film, and even nominally sealed corrugated boxes given sufficient concentration and dwell time. The practical consequence is that product anywhere in the building, not only within the fire perimeter, may be subject to carrier inspection for smoke contact.

Salvage versus disposal on smoke-exposed inventory. This determination belongs to the cargo or property carrier, not to the restoration crew, and you should be cautious of any contractor that makes that call for you. What we produce is the documentation that supports the determination: an inventory exposure map that records which rack positions were within the active smoke zone, at what measured conditions, at what distance from the fire origin, and for how long before mechanical ventilation began. Carriers and public adjusters use that map alongside the product category and packaging integrity to make the salvage decision. Food, pharmaceutical, and consumer-packaged goods face different contamination thresholds than industrial components or raw materials. The cleaner and more precise the exposure documentation, the faster and less contested that carrier decision becomes, and the stronger the protection for the facility operator against a subsequent claim that smoke-affected goods were shipped without documented exposure history.

Can SWFL Humidity Alone Trigger Commercial Warehouse Mold Remediation Without a Roof Leak?

Florida’s ambient humidity is the starting condition for any mold conversation in an industrial facility. The biological threshold for active mold colonization is sustained relative humidity above 60% at a surface, and much of a warehouse interior meets that condition for months at a time without any water intrusion event. Understanding where and how mold establishes itself in this building type separates reactive remediation from controlled losses.

Condensation on metal roof decks: the “raining inside” problem. On humid SWFL mornings, when exterior temperatures rise faster than the thermal mass of a steel roof deck, warm moist outside air infiltrating through ridge vents, open dock doors, or HVAC intakes contacts the still-cool underside of the deck and condenses. Droplets fall to rack tops and product below. Facility managers describe this as “it’s raining inside,” and that description is mechanically accurate. It just does not involve a membrane breach. The effect on cardboard cartons below is identical to a slow roof leak: repeated wetting of the same surfaces, fungal colonization on the cellulose in the corrugated board, and eventually a visible mold problem that has no roofing solution because the membrane is intact. Buildings without continuous interior vapor barriers on the roof deck insulation — common in older metal building stock throughout Fort Myers and Lehigh Acres industrial parks — are the highest-risk structures for this condensation pattern. The fix is environmental management, not roofing, and it starts with understanding why the deck temperature stays below the dew point long enough to condense.

Unconditioned and minimally conditioned warehouse volume. Most warehouses are not fully air-conditioned. Dock-area exhaust fans and ceiling-mounted unit heaters manage temperature extremes, but SWFL summer interior air runs at dew points of 65 to 72°F for weeks at a time. Any surface in the building cooler than ambient dew point becomes a condensation surface: concrete columns, steel racking uprights, the underside of a dock-extension roof section, and stored goods that have been refrigerated and brought to ambient staging. When condensation forms repeatedly on organic material (wood pallets, paper-wrapped goods, kraft paper void fill, corrugated carton walls), mold colonizes the cellulose and spreads laterally to adjacent cartons. Self-storage operators with enclosed unit interiors and light-manufacturing facilities with paper goods in process are particularly exposed to this mechanism, and in both cases the mold presents as a product contamination issue before it presents as a building issue.

Mold in office mezzanines. Most warehouses incorporate a framed second-level mezzanine with climate control, drywall, carpet or vinyl flooring, and ceiling tile, attached directly to the unconditioned warehouse volume below and around it. The boundary between conditioned and unconditioned space is the primary mold growth zone. Vapor pressure drives moisture from warm, humid warehouse air into the cooler conditioned space through wall assemblies, floor cavity transitions, and gaps around HVAC penetrations. After any water event (roof intrusion, sprinkler discharge, dock flooding), the mezzanine shows mold faster and more extensively than the concrete slab below it, because the mezzanine contains exactly the materials mold colonizes: drywall facing paper, wood framing members, batt insulation, carpet backing, and ceiling tile. Our industrial mold remediation process for warehouse mezzanine spaces follows IICRC S520 protocol: containment to isolate the conditioned office volume from the warehouse, HEPA air filtration under negative pressure, material removal and antimicrobial treatment of structural surfaces, and post-remediation clearance testing before the containment perimeter comes down. We structure this work around warehouse operating hours wherever possible, keeping the shipping floor active while the mezzanine remediation runs under controlled air pressure.

Product contamination decisions and disposal chain-of-custody. When commercial warehouse mold remediation uncovers affected palletized goods, the question extends beyond the physical remediation into carrier documentation and disposal liability. A pallet of mold-affected cartons in a food distribution environment is a disposal chain-of-custody question rather than a cleaning and restock question, and it carries implications for both the goods owner and the facility operator. We photograph and document affected inventory positions, produce an affected-goods log that supports the disposal and insurance claim process, and structure the project so that remediation of the affected zone runs concurrently with normal operations in unaffected bays wherever the containment boundary allows.

Table of Contents – What’s on this page2 sections

Does a Warehouse Have to Shut Down for Industrial Restoration Services?

Most warehouses cannot absorb a full operational shutdown. Customer commitments, carrier booking windows, and distribution contracts create a cost-per-day of downtime that can exceed the restoration cost itself. The operational plan for industrial restoration services has to account for this from hour one, not as an afterthought once the equipment is deployed.

In practice, this means zoned containment: identifying the precise footprint of the loss, establishing a clear physical boundary, and keeping dock doors, forklift aisles, and staging areas outside that boundary fully operational. Extraction equipment positions to avoid active aisle paths. Desiccant dehumidifiers and axial fans stage within the affected bay with ducting routed clear of overhead door clearances. When the floor must remain active during daytime hours, the heavier extraction and demolition work shifts to evenings and overnight runs. If a rack section must come down for structural integrity or mold containment reasons, temporary container storage staged at an open dock position or a short-term arrangement with a nearby facility can hold displaced inventory while the work proceeds.

We run crews during the hours that minimize your operational disruption and sequence restoration phases around your receiving and outbound shipping schedule. Nino or Gavin maintain a single point of contact with the facility manager and adjust the daily plan around operational needs as the project moves. For facilities that want this coordination pre-established before a loss event, a pre-season response agreement sets our dispatch protocols, equipment rates, and authorization chain in advance, so when a roof drain fails at 2 a.m. with a truck due at 6 a.m., the vendor, rate, and authorization questions are already resolved.

Inventory-Scale Documentation and Carrier Coordination

Insurance documentation for a warehouse or industrial loss runs parallel on two tracks: the building scope and the inventory scope. These are typically handled by different adjusters under different policy forms, and both tracks need to begin at hour one.

On the building side, we produce what property carriers require: moisture mapping with penetrating and non-invasive meter readings at each measurement point, equipment logs with type, quantity, and daily runtime per zone, daily temperature and relative humidity readings across drying zones, photo documentation keyed by zone and date, and material removal justifications referenced to IICRC S500 for water losses and S520 for mold scope. Where fire and smoke damage falls within scope, IICRC S700 and S740 guide the structural cleaning and contents evaluation process.

On the inventory side, we produce an exposure map: a documented record of which rack positions and floor areas were within the water or smoke footprint, at what measured conditions, and for how long before extraction or ventilation began. Cargo and inland marine carriers need to know whether goods in the outer rows of a smoke-exposed area actually sustained soot contact or were in clean air and eligible to return to stock. Precise documentation creates that distinction and supports the claim without requiring after-the-fact reconstruction. Business interruption support means an operational timeline: loss occurrence, mitigation start, zone-by-zone clearance for reentry, and full facility return to normal operations, the timeline the BI calculation depends on.

CAT 3 Recovery coordinates directly with adjusters and public adjusters throughout the claim process. For the full range of commercial restoration services we provide across Lee and Collier counties, see our commercial restoration services hub. We respond 24/7 and reach most Lee County industrial facilities within 30 to 40 minutes of the call.

Frequently Asked Questions: Warehouse & Industrial Restoration in Fort Myers, FL

Our roof drain backed up during a storm and there is standing water across part of the warehouse floor. How quickly does this reach inventory that looks untouched?

Faster than most operators expect. Water under palletized goods on a concrete slab does not always surface visibly. It migrates under stretch wrap, into cardboard carton bottoms, and beneath pallet bases within the first hour. Cardboard absorbs moisture by capillary action even without direct contact with standing water when the relative humidity at floor level is high enough. More critically, slab moisture that is not extracted and properly dried within 24 to 48 hours begins the secondary damage cycle: mold colonization on organic material at floor level, wicking into adjacent corrugated cartons, and elevated humidity across the entire affected bay that continues wetting product even after the standing water is removed. The moisture survey we run on arrival will show you the actual affected footprint using penetrating meters and thermal imaging, not just the visible wet area, so you know the real scope before making any decisions about product disposition.

Can drying equipment run in one bay while the rest of the warehouse keeps dock operations going?

Yes, in most cases. We contain the affected zone and position equipment to avoid active forklift aisles and dock positions. Extraction trucks stage outside dock doors; desiccant dehumidifiers and axial fans set up within the affected bay with ducting routed clear of overhead clearances and active traffic paths. When floor operations need to run during the day, we shift the heavy equipment placement and any demolition work to evenings and overnight. What we cannot compress is the physics: drying a large industrial space requires adequate air changes per hour over the full drying period, which means equipment runs the complete cycle regardless of how we schedule the crew. We will give you an honest timeline based on the actual cubic footage, slab area, and ambient conditions, not an optimistic estimate built to close the job faster.

Our ESFR system activated during a rack fire and we have water across 25,000 square feet of racked inventory. Who handles the combined fire and water scope?

We handle the full scope. A rack fire with ESFR activation is one of the most complex industrial losses: you have a fire origin and burn area, a water damage footprint that commonly exceeds the fire footprint significantly, smoke contamination migrating across the entire building volume, and a potential salvage question on product that had no direct fire or water contact but was within the smoke exposure zone. CAT 3 Recovery responds to all of it as a single coordinated loss: water extraction and structural drying begin concurrently with fire damage assessment and smoke mapping. We do not treat the water scope and fire scope as separate work streams that get documented separately; they are a single loss event and we document them that way. You will have one point of contact and one documentation package for both adjusters to work from.

How do you determine which smoke-exposed products can be returned to stock versus which need to be written off?

That determination belongs to your carrier and, where applicable, your public adjuster, not to the restoration crew. What we produce is the documentation that supports the determination: an inventory exposure map recording which rack positions were within the active smoke zone, at what measured conditions, at what distance from the fire origin, and for how long before mechanical ventilation began. Carriers and adjusters use that record alongside the product category and packaging integrity to make the salvage or disposal decision. Food, pharmaceutical, and consumer-packaged goods face different contamination thresholds than industrial components or raw materials. A clean, precise exposure map makes that carrier decision faster and less contested, and it protects the facility operator against a future claim that smoke-affected goods were shipped without documented exposure history.

We see condensation dripping from the underside of our roof deck on humid mornings. Is that a mold risk for the inventory below it?

Yes, and it is one of the most underestimated mold risks in Southwest Florida warehouses. What you are describing is deck sweating: condensation forms on a steel roof deck when exterior temperatures rise faster than the deck’s thermal mass on humid mornings, and it produces the same moisture contact on cardboard cartons below it as a slow roof leak would. The difference is that there is no membrane failure to repair; the mechanism is the temperature differential between the deck and the infiltrating humid air. If it is happening repeatedly in the same areas, the insulation above the deck may already be holding moisture, and the rack tops and carton surfaces below may have early-stage mold growth that is not yet visible at floor level. We can assess the scope with a moisture survey and thermal imaging scan and give you a clear picture of what you are dealing with before it reaches a point that requires formal remediation.

Mold was found on a pallet section in one corner. Do you have to shut down the entire facility to remediate it?

Not typically. Mold remediation in an industrial setting follows IICRC S520 containment principles: the affected area is isolated with a negative air pressure containment barrier to prevent spore migration into the rest of the building, HEPA air scrubbers run continuously inside the containment, and the rest of the facility operates normally outside the barrier. Whether the work can run during regular operating hours or needs to shift to evenings depends on how close the containment boundary is to active operations and what the remediation scope involves. Mechanical demolition of drywall or porous materials generates more airborne particulate than surface treatment of hard goods. We will give you a specific operational plan before work begins so you can schedule around it without guessing.

What is an Emergency Response Agreement and why does a warehouse or 3PL operator need one before storm season?

An Emergency Response Agreement is a pre-executed service contract between your facility and CAT 3 Recovery that establishes priority dispatch, pre-negotiated labor and equipment rates, and authorized contact chains before any loss occurs. When a roof drain fails at 2 a.m. with a carrier truck due at 6 a.m., the vendor selection question, the rate question, and the authorization question are already answered. The facility manager calls one number and mobilizes a crew immediately. For insurance carriers, a pre-established agreement answers two questions they ask on every large commercial loss: were industry-standard rates applied, and was a qualified vendor engaged promptly? We recommend warehouse and distribution operators in Lee and Collier counties execute agreements before June 1, when Atlantic hurricane season opens. Contact us through the agreement page to review terms and get the dispatch chain in place before you need it.

Is water damage covered by my insurance?

Sudden and accidental losses such as burst pipes, AC overflows and water heater failures usually are. Flood from rising water needs a separate flood policy. We document either way so your claim is as strong as possible.

What should I do before you arrive?

Shut off the water source if you can find it, kill power to wet rooms at the breaker, and move furniture off wet floors. Do not run fans on sewage or floodwater. Text us photos and we will walk you through the rest.

Do I pay anything up front?

The inspection and estimate are free. On covered losses we bill your carrier directly. If you are paying out of pocket, you will have a written price before we start.

How we work

The CAT 3 Standard

The same four steps on every job, residential or commercial, so nothing depends on which crew turned up.

1Inspect and documentA free inspection with moisture readings and photographs, logged before anything is touched.
2Contain and stabiliseStop the source, contain the affected area, and protect the parts of the property that are still sound.
3Work to the standardIICRC S500, S520 and S700 as they apply, with readings recorded every visit rather than a guess at the end.
4Verify before we closeWe finish when readings match unaffected material and the file your insurer needs is complete.
In their words

What Southwest Florida Property Owners Say

“Nino, Gavin, and their team are hands down the easiest and most reliable people to work with.”

Senior living community · Fort Myers · Commercial water loss

“We had severe water damage to our laminate flooring and they were amazing to work with when getting it repaired.”

Angela M. · Residential water damage

“They did a fantastic job resolving our water damage from a malfunctioning water heater and accommodated our schedule.”

Church · Naples · Water heater failure
Service area

Based in Fort Myers, Across Four Counties

Fort Myers, Cape Coral and Lehigh Acres are the core. Naples, Bonita Springs, Estero, Punta Gorda, Port Charlotte, Sanibel, Alva, Immokalee, LaBelle and Clewiston are a short drive behind them.

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    CAT 3 Recovery handles water, fire, and mold restoration for warehouses, distribution centers, light-industrial facilities, and self-storage sites across Fort Myers, Bonita Springs, Lehigh Acres, and Lee and Collier counties. We respond 24/7, reach most Lee County industrial sites within 30 to 40 minutes, and structure every project around your shipping schedule. Call Nino or Gavin at (239) 310-2638 or send a message for a same-day response.